Privacy Policy

Aakela wants to share all our stories with you. Your personnel information will not be shared, circulated to a third party, nor modified in any way without your previous consent. All the information you supply us with is to assist us in providing you with the best shopping experience. If you prefer not to receive promotions and updated from Aakela, please opt out by changing your email notification status.

When placing an order, we reserve the right to request certain personnel information (including but not limited to - email, delivery address, contact number) to process and complete orders. If we have trouble processing an an order, we will use the information provided to contact you. Your phone number is required for shipping purposes in case the postal service is required to contact you regarding your delivery.

We reserve the right to update this privacy policy at any time, so please review it frequently but if we make any significant changes to this policy, we will surely notify you. Click here to keep you to date with Aakela’s latest.

Disclaimer

All our pieces are handmade with care and may only have limited stock available, especially with more intricate pieces.If the size or style you need is unavailable on the website, it can be specially made for your order unless otherwise specified. Please allow for a 3 - 6 weeks lead time before shipment. If you need something by a certain date, let us know by contacting aakela.co@gmail.com and we will do out best to accommodate. Please note that as our stones are natural, they will each have their own unique look. If pieces look quite different to what you are after, we may from time to time, get in touch to confirm the order.

Our priority is to provide you with beautiful pieces and the best possible shopping experience and we aim to provide accurate and updated content on this website. However, from time to time there may be price changes, sold out stock and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes. In the instance that an item is sold out and payment is made, we will be more than happy to issue a full refund. For further information please contact us.

It is our responsibility to take care of our planet and every choice we make can have an impact. Aakela continually strives to reduce our carbon footprint from using recycled materials and ethically sourced gems. We also aim to minimise the amount of packaging but still deliver your pieces intact.